Terms of Service

A. GENERAL TERMS

1. Acceptance of Terms

Welcome to Vyser ("Service," "Platform," or "App"), owned and operated by Vyser Inc. ("Vyser," "we," "us," or "our"). By creating an account, accessing, or using the Platform in any way, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable rules and policies (collectively, "Terms").

By using the Platform, you: (i) agree to be bound by these Terms; (ii) represent that you are at least 18 years old and able to form legally binding contracts; (iii) acknowledge that the Platform is subject to applicable U.S. export controls and agree to comply with them; and (iv) represent that you are not located in a sanctioned country nor a prohibited person.

2. Definitions

"User" refers to any individual who creates a Vyser account. "Seeker" refers to a User who books advisory sessions. "Advisor" refers to a User who provides expert advice through the Platform. "Session" refers to a scheduled video call between a Seeker and an Advisor.

3. About the Platform

Vyser is a marketplace that connects Seekers with Advisors for paid video-based advisory sessions. Vyser facilitates the connection, scheduling, payment processing, and video infrastructure but does not itself provide advisory services.

Advisors are independent service providers, not employees or agents of Vyser. Vyser does not control, endorse, or guarantee the quality, accuracy, or completeness of advice provided by Advisors.

4. No Emergency Use

THE PLATFORM IS NOT FOR EMERGENCIES. If you are experiencing a medical, mental health, safety, or legal emergency, do not use Vyser. In the United States, call 911 or go to the nearest emergency room. For mental health crises, call or text 988 (Suicide and Crisis Lifeline). Vyser sessions are scheduled in advance, are not monitored in real time by Vyser, and are not a substitute for emergency services.

5. Advisor Verification

Vyser may verify certain information about Advisors before they appear on the Platform, such as identity, employment, or stated credentials. The scope and method of verification varies by Advisor and category and is determined by Vyser at its sole discretion. A "verified" indicator means that Vyser checked the specific item it labels — for example, that an Advisor's professional license was active in a particular jurisdiction on a particular date. It does not mean that Vyser endorses, recommends, or guarantees the Advisor, their advice, their continued credentials, or any outcome of a Session. Information that Advisors self-describe (bio, headline, areas of expertise, social links) is provided by the Advisor and is not independently verified unless explicitly marked as such. You are solely responsible for evaluating whether an Advisor is right for your situation.

B. USER ACCOUNTS

6. Account Registration

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must promptly notify Vyser of any unauthorized use.

You may only create one account. If your account has been suspended or terminated, you may not create another account without written permission from Vyser.

7. Account Types

Seeker Accounts allow Users to browse Advisors, book Sessions, send messages, and leave reviews.

Advisor Accounts allow Users to set up a professional profile, define session types and pricing, set availability, receive bookings, conduct Sessions, and receive payments through Stripe Connect.

8. User Conduct

You agree not to: (a) provide false or misleading information; (b) use the Platform for any unlawful purpose; (c) harass, threaten, or defame other Users; (d) attempt to reverse engineer or compromise the Platform; (e) use automated tools to access or scrape the Platform; (f) share content that infringes intellectual property rights; (g) circumvent Vyser's payment system; (h) impersonate another person or entity; or (i) post objectionable, infringing, or unlawful content.

We do not tolerate abuse, harassment, hate speech, threats, sexual content involving minors, fraud, or attempts to impersonate others. Reports of objectionable content are reviewed and acted on within 24 hours. Accounts that repeatedly violate these rules are terminated.

9. Reporting and Blocking

The Platform provides in-app tools to report objectionable users, advisors, or messages, and to block users so they cannot contact you further. You can access these tools from any advisor profile or message thread. Reports are reviewed by Vyser's trust and safety team; action is taken at Vyser's sole discretion and may include content removal, account suspension, or permanent bans.

10. Account Deletion

You may delete your Vyser account at any time from Settings → Delete Account on the web or mobile app. Deletion is scheduled for 7 days after your request — signing back in within that window automatically cancels the request and your account remains fully active. After the 7-day grace period elapses, your profile, preferences, uploaded content, push tokens, and the ability to sign back in are permanently removed. Past session, payout, and payment records are retained in anonymized form for tax, fraud-prevention, and accounting purposes as permitted by applicable law. Reviews you authored remain visible with your name removed so that advisor reputations remain intact.

11. Communications and Notifications

By creating an account, you agree that Vyser may contact you electronically about your account and use of the Platform, including: transactional emails (booking confirmations, booking reminders, booking reschedules and cancellations, payment-failure notices, subscription lifecycle notices, refund decisions, password resets sent by our authentication provider, and support ticket replies), in-app messages, and push notifications delivered through your mobile device's operating system (session-starting reminders, payment and refund decisions, payout outcomes for Advisors, new in-app messages, and changes to bookings). Operational communications are part of the service — opting out is not possible while you maintain an active account, though you can disable mobile push notifications at the OS level (iOS Settings → Notifications → Vyser, or Android Settings → Apps → Vyser → Notifications).

You may opt out of promotional emails at any time using the unsubscribe link in the email itself, or by adjusting notification preferences in your account settings. Vyser does not currently send marketing SMS or telephone calls; if that ever changes, you will be asked for explicit consent before any such messages are sent, and you will be able to revoke that consent at any time. You agree to keep the email address on your account current so that important notices (security, payment, dispute, account-deletion) reach you.

C. SESSIONS AND PAYMENTS

12. Booking and Sessions

Seekers may book Sessions with Advisors based on the Advisor's published availability, session types, and pricing. Once a booking is confirmed, both parties are expected to attend at the scheduled time.

Sessions are conducted via the Platform's integrated video calling feature. Vyser is not responsible for technical issues on the User's end, including internet connectivity, device compatibility, microphone, camera, or operating-system failures that prevent a Session from proceeding.

13. Privacy and Confidentiality of Sessions and Messages

Vyser operates a commercial marketplace, not a privileged professional channel. What you say in a Session or send in an in-app message does not create — and should not be assumed to be protected by — any legally privileged relationship of the kind that a lawyer, physician, therapist, accountant, or comparable licensed professional would owe you in their licensed practice. Treat the Platform as a place where you are paying an independent contractor for their time, not as a confidential professional encounter.

Vyser uses reasonable technical and organizational safeguards to protect your data in transit and at rest (see the Privacy Policy for specifics), but the right rule of thumb is: do not share information through Vyser that you would not be willing to have exist on a marketplace platform. If a matter is sensitive enough that you need legally privileged confidentiality, retain a licensed professional through normal channels outside Vyser.

Advisors are independent contractors. Any separate confidentiality promise an Advisor makes to you — outside of Vyser's Privacy Policy — is between you and that Advisor, not between you and Vyser.

14. Pricing and Payments

Advisors set their own session pricing. Seekers are charged at the time of booking. Payments are processed securely through Stripe.

Advisors receive payouts through Stripe Connect. Vyser retains a platform fee of 20% from each transaction. Payout timing is subject to Stripe's processing schedule.

15. Cancellations and Refunds

Refund Policy: - Cancelled 24+ hours before session: Full refund (100%) - Cancelled 2-24 hours before session: Partial refund (50%) - Cancelled less than 2 hours before session: No refund - Seeker no-show: No refund - Advisor no-show: Full refund (100%) - Session quality dispute: Reviewed by Vyser, up to 100% refund

Partial refunds also return a proportional share of the platform fee. For example, a 50% refund returns 50% of the platform fee that was charged on the booking — so you never lose value on the fee for a refund you were entitled to.

Refunds are processed through Stripe and typically take 5-10 business days to appear on your statement. Seekers may request a refund through the app's session history or by contacting support@vyser.co. Vyser reserves the right to issue refunds at its discretion to resolve disputes.

16. Reviews and Ratings

After each Session, Seekers may rate and review the Advisor. Reviews must be honest, relevant to the Session, and free of offensive, defamatory, or unlawful content. Vyser reserves the right to remove reviews that violate these Terms or our community guidelines. Reviews you authored remain associated with the Advisor after you delete your account, but your name is removed (see Section 10).

D. ADVISOR-SPECIFIC TERMS

17. Advisor Representations

By registering as an Advisor, you represent that: (a) all information in your profile is accurate, current, and not misleading; (b) you have the expertise, qualifications, and credentials you claim; (c) you will provide competent advice within your area of expertise; (d) you will comply with all applicable laws, regulations, and professional standards (including, if you hold a regulated license, the ethics rules of your licensing body); and (e) you will update your profile within a reasonable time if any material information changes, including the lapse, suspension, or revocation of any credential.

18. Google Calendar Integration

Advisors may optionally connect their Google Calendar to the Platform to automatically block times that conflict with external calendar events. By connecting Google Calendar, you: - Authorize Vyser to read your Google Calendar events (read-only) to populate unavailability on your Vyser schedule - Confirm that you own or have permission to share the calendar you connect - Understand that this feature is optional and can be disconnected at any time from the Availability page - Acknowledge that Vyser's use of your Google Calendar data is limited to preventing booking conflicts and is governed by our Privacy Policy and the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy)

Vyser does not use your Google Calendar data for advertising, does not sell it, and does not share it with third parties.

19. Information, Not Professional Advice

Advice provided through Vyser is for general informational and educational purposes only. It does not constitute legal, medical, mental health, financial, tax, accounting, or any other regulated professional advice, regardless of how an Advisor describes their background.

If an Advisor on the Platform holds credentials in a regulated field (for example, a license to practice law, a medical or mental-health license, or a financial-advisory registration), nothing about a Vyser Session creates a privileged or fiduciary professional relationship between you and that Advisor through the Platform. They are not acting as your lawyer, physician, therapist, or financial advisor by virtue of the Session.

An Advisor may not be licensed in the jurisdiction where you live or work. The laws, regulations, and professional rules that apply to your specific situation may differ from those discussed in a Session. If you need binding professional advice on a specific matter, retain a licensed professional in your jurisdiction outside the Platform. You should not act or refrain from acting based solely on what you hear in a Vyser Session.

Seekers should consult appropriately licensed professionals for specific situations. Advisors must not diagnose, prescribe, or provide services that require in-person evaluation through the Platform.

20. Independent Contractor Status

Advisors are independent contractors, not employees, agents, or partners of Vyser. Advisors are solely responsible for reporting and paying applicable taxes on their earnings. Nothing in these Terms creates an employment, partnership, joint-venture, or agency relationship between Vyser and any Advisor.

E. INTELLECTUAL PROPERTY

21. Platform Content

All Platform content, including design, code, logos, trademarks, marketing copy, and the Vyser name, is owned by Vyser and protected by intellectual property laws. You may not reproduce, modify, distribute, scrape, or create derivative works from Platform content without written permission.

22. User Content

You retain ownership of the content you create on the Platform (profiles, bios, reviews, in-app messages, uploaded photos, session notes). By posting content, you grant Vyser a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, store, and distribute that content as necessary to operate the Platform — including showing your Advisor profile to prospective Seekers, displaying your reviews on Advisor pages, and including anonymized aggregates in marketing materials. This license ends with respect to a specific piece of content when you delete it, except where the content has already been used in a published artifact (such as a marketing case study) or where retention is required for legal, fraud-prevention, or dispute-resolution purposes.

F. LIMITATION OF LIABILITY

23. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. VYSER DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

VYSER DOES NOT ENDORSE OR GUARANTEE THE QUALIFICATIONS, ADVICE, OR CONDUCT OF ANY ADVISOR. USE OF THE PLATFORM AND RELIANCE ON ADVISOR ADVICE IS AT YOUR OWN RISK.

24. Limitation of Liability

IN NO EVENT SHALL VYSER, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.

VYSER'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO VYSER IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

25. Indemnification

You agree to indemnify and hold Vyser harmless from any claims, losses, or damages (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, your violation of any third-party rights, or content you provide.

G. DISPUTE RESOLUTION

26. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

27. Arbitration

Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall take place in Delaware or remotely at the parties' agreement.

YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS OR COLLECTIVE PROCEEDINGS.

H. GENERAL PROVISIONS

28. Modifications

Vyser may modify these Terms at any time by posting updated Terms on the Platform. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

29. Termination

You may terminate your account at any time using the Account Deletion flow described in Section 10 or by contacting support@vyser.co. Vyser may suspend or terminate accounts for violation of these Terms, suspected fraud, or for any reason with reasonable notice except where immediate suspension is needed to protect other Users or the Platform.

30. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

31. Copyright and DMCA Notices

Vyser respects intellectual property. If you believe content on the Platform infringes your copyright, send a takedown notice to legal@vyser.co including: (a) a description of the copyrighted work; (b) the URL or location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder; (f) your physical or electronic signature. Counter-notices can be sent to the same address.

32. Contact

For questions about these Terms: legal@vyser.co. To report abuse, use the in-app report tool or email support@vyser.co. For copyright questions, email legal@vyser.co.

I. MOBILE APPLICATIONS

33. Apple App Store and Google Play Terms

When you download or use the Vyser app from the Apple App Store or Google Play, the following additional terms apply alongside the rest of this Agreement:

(a) This Agreement is between you and Vyser. It is not an agreement with Apple or with Google. Vyser, not Apple or Google, takes full responsibility for the Vyser app and what it does.

(b) You must use the Vyser app in line with the store rules that come with the platform you downloaded from — for Apple users, the Apple Media Services Terms and Usage Rules; for Android users, the Google Play Terms of Service. Where those rules are stricter than this Agreement on a particular point, those rules govern your use of the app on that platform.

(c) On Apple devices, your right to use the Vyser app is limited to a non-transferable license to install and run the app on Apple-branded devices that you own or control, consistent with Apple's Usage Rules.

(d) Apple and Google are not obligated to provide any support or maintenance for the Vyser app, and provide no warranty of any kind for it. If the app fails to perform as promised, that is Vyser's responsibility to address, within the limits set elsewhere in this Agreement.

(e) Claims about the Vyser app — product liability, intellectual-property infringement, consumer-protection issues, or comparable matters — are Vyser's to handle, not Apple's or Google's.

(f) By accepting this Agreement you confirm you are not located in a country under a U.S. Government embargo or designated as a "terrorist-supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

(g) Apple Inc. and Google LLC (and their subsidiaries) are third-party beneficiaries of this Agreement as it applies to your use of the Vyser app on their respective platforms. That means once you accept these Terms by using the app, Apple or Google may enforce them against you directly in connection with your use of the app on that platform.